Protecting its customers while remaining compliant with regulatory requirements has always been a priority for Banxa. Its compliance team was looking to solve two problems in searching for a new compliance solution: scaling ongoing monitoring for existing customers as the business grew and improving efficiency when onboarding new customers.

Focusing on True Positives 

As a scale-up during the cryptocurrency boom in 2020, Banxa’s compliance team experienced challenges in scaling to keep pace with the rate at which the business grew, coupled with a high percentage of false positives when screening new and existing customers. They were searching for a way to improve the operational efficiency and effectiveness of their AML screening. 

As the company expanded into new markets, its sanctions obligations also became more complex, amplified by global events, including the Russian invasion of Ukraine. Banxa selected ComplyAdvantage due to the breadth of its data and the flexibility of its configurations. This enabled the firm to access up-to-date global sanctions and politically exposed person (PEP) data while tailoring its monitoring and screening to its risk profile. 

Banxa also deployed tailored adverse media searches to refine its approach further. The compliance team deployed ComplyAdvantage’s adverse media taxonomy alongside tailored search levers and configured match settings. By refining the scope of its screening, Banxa had a 43.5 percent reduction in adverse media matches, enabling the team to focus on those that present the highest risk to the business. 

A Growing Partnership

ComplyAdvantage is committed to supporting Banxa’s goal of safeguarding its customers, business, and the crypto ecosystem from money laundering and terrorist financing risks, regardless of economic conditions. The partnership began in 2019 and has endured as the crypto market grows and evolves.

Consistent engagement between Banxa and ComplyAdvantage has helped the compliance team manage the unpredictability of the shifting cryptocurrency industry. With the help of ComplyAdvantage’s customer success and technical support teams, Banxa has achieved a range of efficiencies. These include revised search profiles and optimized monitoring volumes. Today, Banxa is well-positioned to flex with the demands of its customers and the cryptocurrency market.

“Despite challenges in recent years, Banxa has been committed to protecting its customers and the cryptocurrency ecosystem. ComplyAdvantage has been an invaluable and reliable compliance partner, allowing us to focus on growing our business.” 

– Teresa Lau, Head of Compliance, Banxa

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Before working with ComplyAdvantage, BigPay had a manual, ad hoc screening process. It needed to implement a more efficient one – fast – to meet its regulatory obligations. The reliance on manual processes also meant the firm faced the challenge of cumbersome batch processing during its annual customer rescreening, something that became increasingly difficult as the firm – and its customer base – grew.

BigPay also needed a solution that could be tailored in line with its risk-based approach:

“We had issues with customizability, as most platforms offer a standardized list of searches. We planned to have full control over the range of lists we used depending on the use case, transaction type, and country.”

Ashwin Nazareth, FinCrime Operations & Disputes Principal, BigPay

Integrated, Customized Screening and Monitoring

The firm needed a flexible, unified platform that could scale across multiple markets and handle volume spikes during periods of peak demand. But with its previous solutions, streamlining these complex processes wasn’t possible – it involved too many touchpoints and manual processes. What’s more, BigPay needed a solution to automate workflow processes for name screening and adverse media searches, freeing up analyst time for more in-depth investigations.

That’s where ComplyAdvantage’s customer screening and transaction monitoring came in. BigPay was able to custom-build a single proprietary interface connecting multiple tools, trackers, and databases via a single API. The financial services firm also set up unique screening profiles for its individual markets, providing proportional controls for different products and transaction types – such as remittance and e-money. Accessible search profile configuration and fuzziness fine-tuning streamlined the process of aligning with new regulations.

“We now have the benefit of researching sanctions, PEPs, and adverse media all at the same time from a large number of sources rather than using multiple tools and databases. The time saved comes from only having to research the alerts, rather than wasting time looking for them.”

Ashwin Nazareth, FinCrime Operations & Disputes Principal, BigPay

Collaborative Risk Management

Throughout the process, BigPay has been able to partner with its customer success manager at ComplyAdvantage, who applies industry-wide best practices to ensure the solution is performing well and saving time in key areas.

“Customer support has been fantastic, especially with a dedicated account manager who resolves our issues promptly and keeps us up to date on our account performance,” said Nazareth. This included advice on “where we should be focusing our innovation and technological enhancements. In fact, two of our major time-saving innovations came directly from recommendations during the account review cycles.”

In the next few years, BigPay wants to sharpen its focus on key typologies affecting virtual financial services, such as fictitious identities, mule accounts, and scams. Nazareth also noted the increasing importance of collaborative data in financial crime risk management, both within the financial services industry and between financial firms, law enforcement, and regulators. Trends like these will only increase the need for the kind of high-quality, holistic data ComplyAdvantage provides.

“There’s no other solution currently on the market quite like ComplyAdvantage,” commented Nazareth. “And what it can do, it does exceptionally well.”

The post BigPay Improves Analyst Efficiency with Integrated Customer Screening & Transaction Monitoring appeared first on ComplyAdvantage.

A core part of Atlanticus’ business portfolio is the two credit card brands it supports, Aspire and Fortiva. Atlanticus manages the credit card program on behalf of The Bank of Missouri (TBOM), the issuer of these credit cards. 

Manual Processes Created Compliance Risks

Atlanticus previously relied on a remote team to manually identify suspicious activities, which were then sent to TBOM to enable SAR filing. Atlanticus’ previous solution could also only support rudimentary rules for transaction identification while tracking individual customer account activity was challenging. It was clear to the compliance leadership team at Atlanticus that working with a new vendor could significantly improve the firm’s ability to identify and report suspicious activity. 

“Our previous solution utilized internal reporting. When we began searching for a vendor, we wanted a partner who could provide much greater automation to manage significant transaction volumes. We also needed greater flexibility around building rules to capture new AML and fraud typologies and greater detail for audit and reporting purposes. Underlying all of this was a desire to continue strengthening our relationship with our banking partner, TBOM,” said Dari Damazo, VP of Support Services at Atlanticus.

From Ink to Implementation in Three Months 

Having selected ComplyAdvantage for transaction monitoring, implementation began in January 2023, with go-live achieved by mid-April. This required tight collaboration with implementation and engineering teams at ComplyAdvantage to overcome roadblocks quickly and ensure the initial three-year partnership hit the ground running. 

Today, Atlanticus can process 300,000 transactions daily through ComplyAdvantage in a single environment. Automating suspicious transaction detection means teams in Atlanticus’ US and India offices can save significant time, which can be reallocated to more strategic projects. 

Key information can also be transferred electronically to TBOM, speeding up the creation of suspicious activity reports (SARs) and reducing the likelihood of errors inherent in manual processes. 

“With ComplyAdvantage, we have the flexibility to capture new AML and fraud typologies. This helps reduce TBOM’s exposure to losses and means we can meet our Bank Secrecy Act (BSA) regulatory obligations to TBOM,” explains Ashley Clements, Fraud Operations Director and BSA Officer, Atlanticus

The post Atlanticus Automates Suspicious Transaction Detection and SAR Filing at Scale appeared first on ComplyAdvantage.

Prior to working with ComplyAdvantage, Freetrade only screened customers at the beginning of the business relationship. When the company determined it needed to implement more rigorous ongoing monitoring, it learned the provider it used at the time was not flexible enough to meet its needs.

Flexible Screening, Better Data, and Proactive Support

Freetrade selected ComplyAdvantage as a partner that could deliver ongoing screening and monitoring alongside the flexibility to configure the lists it screened against. The investment firm was also navigating a global expansion as sanctions became more complex due to global events, including the Russian invasion of Ukraine. The financial crime team noticed that even listed companies were becoming subject to sanctions.

Throughout this journey, ComplyAdvantage has been able to provide flexible screening tailored to its risks and reliable, up-to-date global sanctions and politically exposed person (PEP) data.

Akuffo added that the PEP data the team can access is holistic. “ComplyAdvantage also allows us to screen against relatives and close associates,” he said. “We know that it’s not just the PEP in question – we can also identify people that are close to them.”

Freetrade’s relationship with its customer success manager (CSM) ensures that ongoing screening and monitoring remains robust and aligned with the firm’s risk-based approach. “The CSM is almost like an integral part of our team,” explained O’Sullivan. “They really drive forward improvements on our behalf.”

Maximizing Resources and Scaling with Accurate Screening 

As it grew, Freetrade needed to improve its efficiency to scale while meeting its regulatory obligations. ComplyAdvantage’s tailored screening solution helped it focus on key risks while cutting down on low-risk alerts that could funnel valuable analyst resources away from priority investigations. 

“We’d certainly recommend ComplyAdvantage to any other business,” said O’Sullivan. “They’ve really helped us grow, mature, and scale and have been an integral part of our journey.”

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Ebury’s previous TM setup had become outdated, resulting in a large backlog of alerts and operational inefficiencies. As a result, Ebury’s compliance team sought a new long-term partnership for transaction monitoring to enable the company to scale while managing its financial crime risks.

A Personalized Approach

Ebury’s objectives for the partnership centered around creating a non-generic TM rule library configured to mitigate the specific money laundering and terrorist financing threats the business faces. Ebury’s ambition was to reduce the monthly false positive alerts it received to free up operational resources, delivering a laser focus on genuine threats. 

“We wanted a vendor that would give us the possibility of customizing our rules in line with our segmentation and provide us with the necessary information to understand the effectiveness and the efficiency of the platform. That’s something ComplyAdvantage allows us to do.”

Miriam Crespillo, Global Head of Sanctions and Transaction Monitoring, Ebury

ComplyAdvantage helped Ebury achieve its strategic objectives by implementing a TM rule library aligned with industry risk typologies that reflect Ebury’s different customer base. ComplyAdvantage ensured that each customer type was accounted for in its rule set throughout the scoping and build period. 

To support Ebury in its ambitions, ComplyAdvantage took a deep dive into what rules were currently working well for Ebury and which were no longer fit for purpose based on the company’s growth. 

Proactive Collaboration

Particular attention was given to understanding Ebury’s risk-based approach to ensure the new TM rule set satisfied their needs and aligned with its risk appetite. Ebury collaborated with ComplyAdvantage implementation consultants to define their data model and scope out the bespoke rules they wanted to build. ComplyAdvantage’s solution engineers built these rules in a secure QA environment for Ebury to test, change, and refine. 

“The collaboration between ComplyAdvantage and Ebury during the testing and implementation of the new transaction monitoring framework has been key to ensuring its successful release in a timely manner, which has resulted in a clear increase of effectiveness and efficiency.”

Miriam Crespillo, Global Head of Sanctions and Transaction Monitoring, Ebury

Bespoke TM Rule Sets

Deploying ComplyAdvantage’s TM solution has allowed Ebury to build rules and configure thresholds tuned to its risk assessment. This means its analysts can focus on the alerts that matter and identify real risks. By adopting a risk-based approach and tailoring the rule set to its customers, Ebury worked with the implementation team at ComplyAdvantage to configure appropriate rules, mitigate risk, and reduce false positive rates by 60 percent.  

One such rule was built when new sanctions were being imposed on Russia at an unprecedented rate from February 2022. According to Ebury’s Screening and Transaction Monitoring Manager Ignaat van der Meulen, “Every transaction sent to Russia had to be reviewed in real-time. ComplyAdvantage helped us quickly implement a custom rule that stopped anything going to Russia in real-time.”  

Another bespoke rule set involved splitting the annual estimation rule to allow Ebury to track new, higher-risk customers. In splitting the rule, ComplyAdvantage also implemented different thresholds for new and existing clients in light of Ebury’s risk appetite. This change enhanced Ebury’s risk-based approach by allowing their compliance teams to prioritize and monitor the activity of new customers with the highest risk levels.  

ComplyAdvantage’s TM solution has allowed Ebury to uncover new insights into customer activity, enabling the financial services company to detect new or emerging typologies and build rules to mitigate them.

A Longstanding Partnership

Going forward, Ebury is working with its dedicated customer success manager who understands the compliance team’s objectives and plans to drive success. 

“Our customer success manager plays a key role. They are very easy to approach and act as a filter between the vendor’s technical teams and us when we want to tweak something from an operational perspective.”

Ignaat van der Meulen, Screening and Transaction Monitoring Manager, Ebury

Through a collaborative success plan, clearly defined goals, quarterly business reviews (QBRs), and continuous dialogue, Ebury and ComplyAdvantage have a partnership to track and measure successful business outcomes.

The post Ebury Reduces False Positive Rates by 60% Through Bespoke Transaction Monitoring Rule Sets appeared first on ComplyAdvantage.

To combat evolving threats associated with the various sectors Payset serves, the company needed a transaction monitoring solution to evaluate risks associated with a client’s account and specific transactions. Additionally, the solution would need to perform pattern-level analysis across a range of data sets and timelines simultaneously and be able to immediately suspend all movement of funds on a client account as required.  

From Seamless Integration to Sandbox

After partnering with ComplyAdvantage, Payset’s in-house development team collaborated with their appointed implementation manager to integrate the company’s data into its new transaction monitoring platform seamlessly. Following this, Payset was able to utilize ComplyAdvantage’s sandbox environment, where real-life transaction monitoring data could be screened to ensure any proposed changes were effective before altering the configuration of the live platform. Once live, Payset’s dedicated customer success manager provides ongoing expert guidance, ensuring compliance operations are aligned with wider business goals. 

In addition to the quick and efficient implementation process, Payset partnered with ComplyAdvantage due to its wide-ranging transaction monitoring rules library. The compliance team could deploy these individually and collectively within the company’s designated customer risk segments, meaning Payset can now take more of a risk-based approach in its analysis of transaction monitoring data.

Tailored Fraud Detection

With ComplyAdvantage’s Fraud Detection solution, Payset is now able to more effectively handle scenarios that pose a particular threat in light of the company’s offerings and the sectors it serves. These include:

• Smurfing
• Payment fraud
• Business trading fraud
• Financial investment fraud

Mackulin also noted the solution’s capability to detect transactions inconsistent with a customer’s risk profile, stated business model, and flow of funds presented during the onboarding stage. By implementing ComplyAdvantage’s advanced behavioral analytics, Payset can detect unexplained and inconsistent account activity and map out associations between multiple client accounts and counterparties. 

Efficiency Gains

With ComplyAdvantage, Payset has experienced an improvement in the efficiency and effectiveness of its compliance team. In keeping with the company’s risk-based approach to compliance, the transaction monitoring alert process has allowed Payset analysts to prioritize and focus on the cases that require the most immediate and detailed attention. “We can now easily identify tasks and assign which ones need to be analyzed live or in retrospect,” said Mackulin.  

Additionally, thanks to ComplyAdvantage’s built-in report generation and data analysis tools, Payset can quickly summarize and assess its performance against various metrics. This information is then incorporated into the company’s senior management discussions to inform future strategy and decision-making.

Looking forward, Payset can update its platform in keeping with its ever-evolving transaction monitoring processes and working procedures. As the company’s client numbers and transaction volumes continue to grow, Payset is confident it has invested in a scalable solution and a long-standing partnership that will grow and adapt in tandem.

The post Payset Boosts Analyst Efficiency Through Transaction Monitoring Alert Prioritization appeared first on ComplyAdvantage.

“Digital banks want to help their customers have a seamless and fast banking experience,” explains Valentina Butera, Head of AML and AFC Operations. “But the challenge is these things benefit customers and criminals alike. Technology is developing fast, but criminals are developing their ways fast too.” 

For every fraudulent customer it onboards, Holvi experiences high rates of payment recall, police requests, and seizures. The digital bank looked to AI-driven solutions to improve its efficiency and accuracy in detecting high-risk customers without disrupting legitimate customers. 

Holvi uses ComplyAdvantage to onboard and screen its customers against adverse media, sanctions, and politically exposed persons (PEP) lists. It also uses ComplyAdvantage’s transaction screening, monitoring, and fraud detection products. Holvi also recently deployed Smart Alerts to optimize the efficiency of its transaction monitoring using AI. “We needed a dynamic way of fighting financial crime,” says Butera.

Fighting Fast-Changing Fraud Typologies

Butera’s team chose ComplyAdvantage’s Fraud Detection solution for its AI-based capabilities. “It was an easy decision for us, we immediately saw it had the latest technology, and the AI capabilities were something we were really interested in trying,” she explains. “We also knew the implementation would be extremely smooth.” 

AI-Driven Alert Optimization

Holvi also recently deployed Smart Alerts, an AI-driven tool that helps analysts prioritize the transaction monitoring alerts that pose the greatest risk to the organization. “It is the latest AML technology,” Butera says. The digital bank sought a holistic approach, finding that static rules often used by legacy financial institutions were ineffective at keeping pace with criminals. 

“The implementation of Smart Alerts was the smoothest implementation of tech that we have ever experienced. We did not experience any downtime or any interruption of business operations – not even for a second,” says Butera. 

Butera’s team quickly saw efficiency benefits as a result. Forty percent of Holvi’s high-priority alerts are true positives, compared to less than one percent of low-priority alerts. This automation has made Butera’s day-to-day work more productive. “As a Head of AML Operations, I know what alerts to prioritize and what my team needs to focus on.”

A Deepening Partnership

Through its deployment of ComplyAdvantage’s suite of products across onboarding and monitoring, Holvi is able to onboard customers speedily without compromising on its compliance obligations. “We know we can serve our legitimate customers while at the same time keeping a solid risk-based approach.”

Holvi has partnered with ComplyAdvantage for several years. “We believe our partnership with ComplyAdvantage will definitely continue to grow. We have grown together, and this is very nice to have in a partnership. Our needs have always been met, even though they are ever-changing,” says Butera. 

The post Holvi Deploys AI-Driven Risk Detection to Fight Financial Crime More Effectively and Efficiently appeared first on ComplyAdvantage.

An all-in-one cloud-based solution, Paytron enables businesses to streamline finance processes, including accounts payable, international transfers, and expenses. Its customers can make payments to suppliers, vendors, and service providers in more than 100 countries and a variety of currencies. It offers features including automated invoice capture, batch payments, and corporate cards with built-in expense management. 

The platform also supports effective risk management through an approvals workflow, audit trails, and the replacement of the non-secure bank files historically managed through a set of fragmented and poorly controlled processes.

Scalable Financial Crime Risk Detection

With a growing, diverse customer base covering global accounting giant BDO Global, consumer skincare brand Dermalogica, and startup incubator Stone & Chalk, Paytron needed a solution that could scale with its user base.

A dynamic, efficient transaction risk management solution that could meet both current and future regulatory requirements was critical. This would also demonstrate to Paytron’s banking and payment partners the importance it places on anti-money laundering (AML) compliance and transaction risk management. 

The solution needed to be flexible enough to manage an evolving set of transaction monitoring rules that will change as the business grows. In addition, Paytron was looking to monitor trends in its transaction data, using these to design and implement new risk mitigation measures.

Above all, Paytron sought partnerships that could scale with the business while remaining flexible.

Automated Transaction Monitoring and Screening

ComplyAdvantage’s Transaction Monitoring and Screening (TMS) solution enabled Paytron to reduce the need for human intervention in its financial crime risk management program. It also means the firm can manage its workload in a detailed, holistic manner without the need for a complex navigation system. 

The data insights and tools for case management also provided greater visibility into the firm’s risks, enabling analysts to intervene more effectively and identify where enhanced due diligence and supporting documentation are required. This significantly reduced the number of post-transaction queries received from agent banks and partners, allowing the business to scale with minimal resources.

Ongoing Optimization and Efficiencies 

Paytron’s customer success manager at ComplyAdvantage worked with the technology and compliance teams to streamline efficiencies through the TMS solution. The teams are continuing to work together, running end-to-end tests to ensure consistent, positive growth.

Despite these continued improvements, the results achieved by the partnership are already impressive. Post-transaction queries have been reduced by 75 percent, and false positives have been reduced by 20 percent, freeing up valuable analyst time to focus on the greatest business risks. Paytron has also been able to increase its transaction numbers tenfold, improving staff efficiency by reducing the need for manual input. As a result of implementing ComplyAdvantage’s automated TMS solution, Paytron said they have avoided having to pay over $200k in additional resourcing.

Key Benefits in Numbers

• 10x growth in staff efficiency
• 20 percent reduction in false positives
• 75 percent reduction in post-transaction queries

The post Paytron Reduces Post-Transaction Queries by 75% with ComplyAdvantage appeared first on ComplyAdvantage.

Overwhelmed By False Positives

Alviere needed a solution to improve operational efficiency and streamline productivity within its compliance department.

With its previous customer screening solution, Alviere also experienced a high volume of false positives, “even for existing customers that had been with us for many years,” explained Chief Compliance & Risk Officer Luis Trujillo.

“ComplyAdvantage, allowed us to transition away from our old model and gave us a new solution that was a lot more efficient and effective for our compliance operations.”

– Luis Trujillo, Chief Compliance & Risk Officer at Alviere

As a result, Alviere partnered with ComplyAdvantage for transaction screening and ongoing monitoring.

New Customer Profiles in Five Minutes

Alviere worked with ComplyAdvantage to implement an automated process that immediately screens customers against sanctions, politically exposed persons (PEPs), and adverse media lists. “From there, ComplyAdvantage takes care of monitoring that customer,” says Trujillo.

With these solutions, Alviere also benefits from being able to build new customer profiles within five minutes that fit the financial programs they create for their clients.

“ComplyAdvantage’s KYC screening solution helps us keep our platform clean and ensure we’re only doing business with the people that we want to do business with.”

– Luis Trujillo, Chief Compliance & Risk Officer at Alviere

ComplyAdvantage’s transaction monitoring solution also allowed Alviere to screen larger volumes of transactions than they were previously able to. This enabled Trujillo’s team to ensure any account receiving funds via their international payments products was not sanctioned or deemed high risk.

Sophisticated Sanctions Screening Integration

Alviere accesses ComplyAdvantage’s sanctions screening solution via a highly sophisticated headless integration. This allows the two platforms to connect via an API to communicate with one another. In this case, the APIs automatically interface with ComplyAdvantage on the backend, delivering information from ComplyAdvantage to Alviere’s teams and analysts via their in-house portal. This allows them to make crucial decisions without manually contacting ComplyAdvantage’s back office.

Efficiency and productivity are major challenges facing compliance teams. Precious time is lost when analysts switch between multiple systems to gather needed information or wait for responses from external teams or contractors. By using ComplyAdvantage’s RESTful API to create a headless integration, Alviere could address this challenge directly. The integration allows its teams and analysts to benefit from a single, automated source of information and communication within the Alviere platform. This, in turn, streamlines important case and manual review decisions.

Efficiency Gains

Alviere has seen the benefit of its partnership with ComplyAdvantage in the heightened levels of efficiency seen throughout its compliance department.

“Because of ComplyAdvantage’s system, today we are dealing with 48,000 fewer false positives.”

– Luis Trujillo, Chief Compliance & Risk Officer at Alviere

As Alviere’s business expands into European and Mexican markets, “it’s a big help knowing that we have a partner like ComplyAdvantage we can consult with and go to market with on new products and services,” said Trujillo.

The post Alviere Experiences 48,000 Fewer False Positives A Year appeared first on ComplyAdvantage.

PingPong’s advanced technology platform allows business to be conducted in any market and currency worldwide. The company’s products include e-commerce and B2B trade payments, acquiring services, card issuing, FX management, supply chain finance, VAT tax services, enterprise solutions, business intelligence software, and more. 

PingPong needed to accelerate the pace at which it was able to create new accounts and onboard customers. This had to be done without compromising response times for existing customers.

At the same time, PingPong needed a solid solution to streamline its due diligence checks to meet its compliance obligations across many different jurisdictions and build trust with its new and expanding customer base.

Prioritizing Cost-Effectiveness, Speed, and Responsiveness

With PingPong’s previous name-screening solution, the company experienced slow response times and a lack of customer support. These frustrations pushed PingPong to look for an alternative that could match their needs in terms of cost-effectiveness, speed, responsiveness, customer support, and usability.

“ComplyAdvantage stood out against legacy providers in the market and gave us the confidence that it could deliver – more like a partner than a vendor.”
– Cyrus Tong, Regional Chief Compliance Officer, PingPong

Complementing Business Philosophies 

PingPong chose to partner with ComplyAdvantage because the solutions on offer matched its customer-centric business philosophy.

“We want our partners to have the heart to do things like us – always wanting to do things better and faster for our customers. Just as we provide the best experience for our customers, we believe ComplyAdvantage can provide the same thing for us.”
– Cyrus Tong, Regional Chief Compliance Officer, PingPong

PingPong saw the benefit of its partnership with ComplyAdvantage following Russia’s invasion of Ukraine. “In the Russia and Ukraine war, we saw a swift reaction from ComplyAdvantage,” said Cyrus Tong. “They immediately uploaded all the names and requirements into their network, proving that they too value the importance of speed and accuracy for their customers.”

Streamlining the Review Process

With the ComplyAdvantage customer screening solution, PingPong was able to implement an automated process to reduce the human resources required for transaction reviews. This also limits the potential for human error in its compliance teams.

At the beginning of the relationship, PingPong used ComplyAdvantage for 20-25% of its compliance operations. Since then, this has increased to 100%. According to Tong, this increase is due to the relationship that was deepened through PingPong’s dedicated local customer success manager. “Having our customer success manager in the same time zone as us helped ComplyAdvantage better understand our business models, needs, and internal systems,” said Tong. 

As PingPong’s business continues to expand across the world, the company plans to roll out its ComplyAdvantage customer screening solution across its global businesses. 

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